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Browse 55 guides on accounts, payments, gifts, live streaming, withdrawals, and safety. Can't find what you need? Contact our support team.
Livestream
How do gift earnings split work? What do I keep as a host?
159 views
Account
How do I change my username or profile picture?
127 views
Frequent
How do I withdraw my earnings (as a host)?
126 views
Recharge
What payment methods do you accept?
126 views
Frequent
Why did my face authentication fail?
125 views
Recharge
I paid but did not get my coins. What now?
123 views
Account
Can I have multiple accounts?
121 views
Account
How do I change my phone number or email?
121 views
Account
Why cannot I log in to my account?
121 views
Account
I forgot my password. How do I reset it?
120 views
Account
Where do I see my Fuvio ID?
120 views
Livestream
What is the difference between Public Live, Party Room and Private 1-on-1?
120 views
Frequent
What are Vio-Gems and Vios? Are they the same thing?
119 views
Recharge
What is the First Recharge Bonus and can I claim it twice?
119 views
Frequent
How do I send a gift in a livestream?
118 views
Livestream
Why is my stream lagging or pixelated?
118 views
Frequent
How do I recharge Vio-Gems?
117 views
Frequent
How do I apply to become a host?
117 views
Frequent
How do I join a family or agency? What is the difference?
117 views
Livestream
Why was my livestream ended automatically?
117 views
Recharge
Exactly how do I recharge? Show me the steps.
117 views
Livestream
How do I set my private call rate?
115 views
Recharge
What is the rate? How many Vio-Gems do I get per dollar?
115 views
Recharge
What is the difference between paid Vio-Gems and free coins?
115 views
Frequent
How do I go live?
114 views
Account
How do I delete my account?
113 views
Livestream
How do I invite guests onto my livestream?
113 views
Livestream
How do PK Battles work?
112 views
Report
How do I report a user, stream, or message?
109 views
Report
What is against the rules? What will get me banned?
107 views
Report
A host is asking me for my phone number / personal info. Safe?
107 views
Report
I got banned. Can I appeal?
102 views
Report
Someone asked me to send money outside Fuvio. Is that a scam?
101 views
Withdrawal
How do I bind a payment method for withdrawals?
15 views
Games
How do in-app games work? Can I cash out my winnings?
13 views
Withdrawal
Withdrawal rate, limits and fees
13 views
Livestream
Party room roles: owner, admin and moderator
12 views
Partners
Someone wants money to make me a host or add me to an agency. Is it real?
12 views
Livestream
How do password (private) Party rooms work?
11 views
Partners
How do agencies work? Will an agency take my earnings?
11 views
Partners
Do hosts get a fixed salary?
11 views
Withdrawal
Which payout methods can I use?
11 views
Account
How do referral / invite codes work?
10 views
Partners
How do I start an agency?
10 views
Partners
What is a BD Partner?
10 views
Recharge
What is an official coin dealer? How do I buy safely?
10 views
Recharge
What do official coin dealers charge?
10 views
Withdrawal
What does "Use this" mean on the withdrawal form?
10 views
Withdrawal
Why do I need identity verification (KYC)? How do I do it?
10 views
Withdrawal
My withdrawal was rejected or failed. What now?
10 views
Account
Can I restore my deleted account?
9 views
Account
What are VIP and SVIP? How do they work?
9 views
Games
What is play-only credit?
9 views
Livestream
How do I create a Party room?
9 views
Livestream
I left my Party room. Can I go back as the owner?
9 views
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