How can we help you?
Browse 33 guides on accounts, payments, gifts, live streaming, withdrawals, and safety. Can't find what you need? Contact our support team.
Account
I forgot my password. How do I reset it?
73 views
Account
How do I change my phone number or email?
72 views
Recharge
What payment methods do you accept?
72 views
Account
How do I change my username or profile picture?
70 views
Frequent
Why did my face authentication fail?
69 views
Account
Can I have multiple accounts?
68 views
Frequent
How do I recharge Vio-Gems?
68 views
Livestream
How do I set my private call rate?
68 views
Livestream
Why was my livestream ended automatically?
68 views
Account
How do I delete my account?
67 views
Frequent
How do I send a gift in a livestream?
67 views
Livestream
How do gift earnings split work? What do I keep as a host?
67 views
Livestream
Why is my stream lagging or pixelated?
67 views
Recharge
Exactly how do I recharge? Show me the steps.
67 views
Recharge
What is the First Recharge Bonus and can I claim it twice?
67 views
Account
Where do I see my Fuvio ID?
66 views
Frequent
How do I join a family or agency? What is the difference?
66 views
Recharge
What is the rate? How many Vio-Gems do I get per dollar?
66 views
Frequent
How do I withdraw my earnings (as a host)?
65 views
Livestream
What is the difference between Public Live, Party Room and Private 1-on-1?
65 views
Recharge
What is the difference between paid Vio-Gems and free coins?
65 views
Account
Why cannot I log in to my account?
64 views
Frequent
What are Vio-Gems and Vios? Are they the same thing?
64 views
Frequent
How do I apply to become a host?
64 views
Livestream
How do I invite guests onto my livestream?
64 views
Frequent
How do I go live?
63 views
Recharge
I paid but did not get my coins. What now?
63 views
Livestream
How do PK Battles work?
60 views
Report
How do I report a user, stream, or message?
60 views
Report
I got banned. Can I appeal?
59 views
Report
A host is asking me for my phone number / personal info. Safe?
59 views
Report
What is against the rules? What will get me banned?
56 views
Report
Someone asked me to send money outside Fuvio. Is that a scam?
54 views
Email support
[email protected]
Send a message
Average reply < 24 hours
Safety & abuse
[email protected]