Most "missing coin" cases resolve on their own within 5-15 minutes as payment processing finishes. If it has been longer than 30 minutes:

1. Go to Me → Wallet → Transaction History. Find your recharge entry. 2. Check the status: • "Success" but coins not in wallet → close + reopen the app, pull down on the wallet screen to refresh. • "Pending" → wait up to 2 hours for the payment provider. • "Failed" → your bank declined the payment. No charge on your statement. Retry with a different method. • "Refunded" → charge was reversed. No action needed. 3. Still missing after all the above? Tap "Message feedback" on this screen → category "Recharge" → include: – Your Fuvio ID – The exact amount + date/time – A screenshot of the bank/card charge

We resolve these cases within 24 hours.