My withdrawal was rejected or failed. What now?

Step 1: Go to Me tab → Wallet → Withdraw → History and open the request. The reason is shown there. Step 2: Fix the cause, for example: • KYC not approved yet → finish identity verification. • Payout account name does not match your KYC name → re-bind a method in your own name. • Wrong account number / wallet address → tap "Re-bind" and correct it (a new 24-hour hold applies). • Amount below the method's minimum → enter a larger amount or pick another method. Step 3: Submit a new request.

If a payout fails after it was sent (for example a wrong account number), the Vios return to your wallet within 7 business days.

Still stuck? Tap "Message feedback" → category "Withdrawal" and include your Fuvio ID and the request date, or contact [email protected], Telegram @FuvioSupportBot, or WhatsApp +1 347 670 0318.